Invenergy is a leading privately-held global developer and operator of sustainable energy solutions. You can find out more about Invenergy at https://invenergy.com
This Privacy Statement applies to Invenergy LLC’s (and its affiliates) websites and services that link to this Statement.
Invenergy LLC and its affiliates (“Company,” “us,” or “we”) are committed to protecting the privacy of certain data collected from you when you access this website (the “Site”), from the services that link to this Policy, and through other offline channels such a phone calls, voice mail recordings, emails, events and social media channels. The nature of our business requires that we gather and maintain data that is of a personal nature (“Personal Information” or “PI”).
This Policy, more specifically, is intended to provide consumers with information about how we collect, use, disclose, retain, and safeguard certain Personal Information. Please read this Policy carefully before using the Site or submitting Personal Information to us. By accessing or visiting the Site, you indicate your understanding that the collection, use, disclosure, and retention of your Personal Information is subject to the terms of this Policy and our Terms and Conditions. If you do not consent to the collection, use, disclosure, and retention of your Personal Information as described in this Policy, please do not provide us with such information.
1. Changes to this Policy
We reserve the right to change this Policy at any time. In the event we make material change(s) to the Policy, we will provide notice through the Site. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site after the “effective date” listed above. You understand and agree that your continued use of the Site after the effective date means that the collection, use, and sharing of your Personal Information is subject to the updated Policy. Except to the extent we obtain your consent or as permitted or required by applicable law, we will handle your Personal Information collected through the Site in accordance with the terms of the Policy in effect at the time of such collection.
2. Information We Collect
As described below, we may collect or have collected in the preceding 12 months the following categories of Personal Information. We may add to the categories of PI we collect and the purpose(s) we collect and use it. In those cases, we will inform and update this section of the Policy.
Identifiers and Contact Information This category includes names, addresses, telephone numbers, mobile numbers, email addresses, signatures, account names, dates of birth, bank account information, and other similar contact information and identifiers. Other elements. This category includes name, signature, characteristics or description, address, telephone number, education, bank account number, credit card number.
Protected Classification Information This category includes characteristics of protected classifications under California or federal law.
Commercial Information This category includes, without limitation, products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Education Information This category includes, without limitation, information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, Sec. 1232g; 34 C.F.R. Part 99). Internet or Other Electronic Network Activity Information. This category includes, without limitation, browsing history, search history, or a consumer’s interactions with a website, application, or advertisement.
Geolocation Data This category includes, without limitation, location information collected when using one of our apps, devices, or vehicles.
Audio, Electronic, Visual or Similar Information This category includes, without limitation, information collected from voicemail messages, while speaking with one of our service representatives, and/or by video camera.
Biometric Information This category includes, without limitation, an individual’s physiological, biological, or behavioral characteristics used or intended for use – singly or in combination with each other or with other identifying data – to establish individual identity.
Professional or Employment-Related Information This category includes, without limitation, information regarding job applications, information related to onboarding for payroll and benefits, and information needed for evaluating performance and eligibility.
Sensitive Personal Information This category includes:
social security, driver’s license, state identification card, or passport number
log-in, financial account in combination with any required security or access code, password, or credentials allowing access to an account
precise geolocation
racial or ethnic origin
content of mail, email, and text messages (unless we are the intended recipient of the communication)
biometric information
health information
Consumer Profile This category includes information drawn from any of the categories above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviors.
Personal Information does not include certain categories of information, such as publicly available information from government records, and deidentified or aggregated consumer information.
3. Sources of Information
We may collect your Personal Information from the following sources:
You We collect information you provide us. For instance, when you contact us, complete forms or request information, join our talent network or apply for a job with us, or in connection with your employment with us.
Related Entities and Affiliates We may collect information about you from our affiliates and other related parties.
Service Providers and Contractors We may collect your Personal Information from service providers or contractors who collect information about you on our behalf.
News Outlets, Social Media, Newsletters, Surveys, and Third Parties In the course of performing our services or marketing activities, or in connection with your application or employment, we or third parties on our behalf may conduct research and other activities that result in the collection of your Personal Information.
If you subscribe to one of the Company’s newsletters, we add your name and email address to our newsletters’ mailing list:
Subscribers to our newsletters may receive more than one mailing monthly.
Note that if you are an EU resident, we may transfer personal data outside the EU.
We will use your Personal Information for the purpose it was collected and will not use it for a different purpose without first asking for your permission.
Every newsletter contains a quick and easy unsubscribe link in its footer.
When you unsubscribe from a newsletter your details may remain on the list of past recipients. This is a measure to prevent circumstances such as a member of staff accidentally manually re-adding you.
However, provided you are still a subscriber at the point when you contact us, on request your details can be permanently removed from the list – please contact us if you would like this to happen.
Information Collected Automatically As you navigate through and interact with our Site, we may compile statistical information concerning your usage of the Site through analytics services, such as those provided by Google Analytics. To do so, we may collect certain information about your equipment, browsing actions and patterns, including:
Details of your visits to our Site, such as traffic data, location data, logs and other communication data and the resources that you access and use on the Site.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
Information about the type of device you are using, mobile ad identifiers, the time and length of your visit, and the website that referred you to our Site.
Information about your preferences to make your use of the Site more productive, via the use of Cookies.
For more information on Cookies, please see the Cookies and Other Tracking Technologies section. We may use this information to generate aggregate statistics about visitors to our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings.
4. Use of Cookies and Other Web Technologies
As is true of most websites, we gather some PI automatically and store it in log files. Small files called "cookies" or other web technologies may be attached to your Web browser. These files identify your browser and save information such as passwords so that websites can recognize you. This information also may include the Internet Protocol (IP) address, browser type, language, internet service provider (ISP), referring and exit page, operating system, and date/time stamp.
In addition to the purposes above, we use this PI to understand and analyze trends, to administer the Site, to learn about user behavior on the Site, and to gather demographic information about our user base as a whole. To monitor use of the Site and improve its quality, we may compile statistical information concerning the use of the Site through analytics services, such as those provided by Google Analytics. Examples of this information may include: the number of visitors to the Site or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site.
We also may use this PI in our marketing and advertising services. Some of these cookies are served by us and others are served by third parties who are delivering services on our behalf.
We use tracking in our newsletters, which means that we can identify how many or which users have opened mailouts or followed links.
Social Media Widgets This Site may offer social media sharing features or other integrated tools, which let you share actions you take on this website with other media, and vice versa. These features may collect information about your IP address and which page you are visiting on our Site, and they may set a cookie or employ other tracking technologies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. Social media sharing features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
For more information about the purpose and scope of data collection and processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide these features.
Controlling Cookies You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. Most browsers will allow you to block or refuse cookies. However, you may need to manually adjust your preferences each time you visit a site. For more information, see the Help section of your browser. Please note that if you block certain cookies, some of the services and functionalities of our Site may not work.
Please refer to our Cookie Policy for more information on our use of cookies and how you can manage cookies.
IMPORTANT: By using the Site, you consent to the processing of any Personal Information for the analytics purposes and functions described above.
5. Do Not Track
“Do Not Track” is a privacy preference you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. Our Site is not configured to detect and respond to Do Not Track signals from a user’s computer. We do not track individual consumer’s online activities over time and across different Internet websites or online services when the consumer uses our Site.
6. How We Use Your Personal Information
In general, we will use the Personal Information we collect about you only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations, and as otherwise provided in this Policy. For example, we may use your information:
To Operate Our Site We may use your Personal Information to enable use of this Site, provide you with information or services, or to manage and administer the Site.
For Internal Use We may use your Personal Information to operate our business, including to provide you products or services; manage out contracts and agreements; in connection with your application for employment or the employment relationship; to manage your profile; review, improve, and monitor our website, applications, online services, and overall user experience; provide customization to meet specific needs; assess trends, interests, and demands of clients, applicants and employees; and carry out our obligations and enforce our rights, including those arising from any contracts entered into between you and us, including for billing, payment, and collections; to conduct research and for the development of the Site and the services and products we provide.
To Communicate with You We may use your Personal Information to respond to your requests for information relating to our services; to communicate with you, including sending messages about the availability of our Site, security, or other product or service-related issues. (You may change your communication preferences at any time by contacting us at [insert]. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.) We may also send you administrative or account-related information to keep you updated about your account and the Site. Such communications may include information about Policy updates, confirmations of your account actions or transactions, security updates or tips, or other relevant transaction-related information. Site-related communications are not promotional in nature.
If you subscribe to one of the Company’s newsletters, we will add your name and email address to our newsletters’ mailing list, which is managed via Mailchimp.
To Provide Support Services We may use your Personal Information to provide support services and engage in quality control activities concerning our services.
To Enforce Compliance with Our Agreements or Policies When you access or use our Site, you are bound to our Policy. To ensure compliance, we may process your Personal Information in connection with monitoring, investigating, preventing, and mitigating prohibited, illicit or illegal activities on our Site. We may also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and for other purposes related to the services we provide to you, operation of our business, or your application for or employment with us or our clients.
To Ensure the Security of the Services We may process your Personal Information as necessary or appropriate to protect the rights, property, security, and safety of our employees, applicants, and clients, our information systems, and the public. Keeping you safe requires us to process your Personal Information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
To Maintain Legal and Regulatory Compliance Our business is subject to certain laws and regulations which may require us to process your Personal Information. We may also use your Personal Information to respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes.
To Engage in Marketing Activities We may process your contact information or information about your interactions with us to send you marketing communications and keep you updated about the Site and our business; provide you with information about events or other materials; and deliver marketing to you.
Other Purposes We may use your Personal Information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
7. Sharing Your Personal Information
In general, we will not disclose your Personal information except with your consent and as described in this Policy. We may disclose your Personal information for the same reasons that we may use it and as described in this Policy, which includes disclosing it to our affiliates and non-affiliates as we deem necessary to carry out those purposes. We endeavor to choose affiliates and non-affiliates whose standards for the protection of data match ours.
The following chart describes the categories of Personal Information we may have collected about you in the preceding 12 months or may collect about you. For each category of Personal Information, we have included the categories of third parties to whom we may have or may disclose that information.
Categories of Personal Information
Categories of Third Parties to Whom We Disclose or Disclosed Personal Information
Address and other identifiers – such as name, postal address, email address, phone number, account name, date of birth, Social Security number, driver’s license number, photograph, passport number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers
NOTE: The information in this category may include the following elements of Sensitive Personal Information: Social Security number, driver’s license number, state identification card number, and/or passport number.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we will disclose your PI to our payroll management system suppliers to conduct payroll activities.
Our business partners. For example, we might disclose your PI with one of our business partners for purposes of collaborating on providing services to you, or to invite you to an event we are organizing. These business partners should also have their own privacy statements that set out the manner in which they will collect, use, and disclose PI. Where applicable, we encourage you to review each such business partner's privacy statement before signing on with them.
Governmental entities, legal service providers. We may disclose your PI in order to comply with the law and in the course of providing our products and services and other business activities of the Company. We may also disclose information if a government agency or investigatory body submits a request.
Protected status – such as citizenship, ethnic background, gender, or other similar identifiers
NOTE: The information in this category may include the following elements of Sensitive Personal Information: racial, ethnic, or national origin.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we will disclose your PI to our payroll management system suppliers to conduct payroll activities.
Our business partners. For example, we might disclose your PI with one of our business partners for purposes of collaborating on providing services to you, or to invite you to an event we are organizing. These business partners should also have their own privacy statements that set out the manner in which they will collect, use, and disclose PI. Where applicable, we encourage you to review each such business partner's privacy statement before signing on with them.
Governmental entities, legal service providers. We may disclose your PI in order to comply with the law and in the course of providing our products and services and other business activities of the Company. We may also disclose information if a government agency or investigatory body submits a request.
Financial information – such as bank account details, credit history, income details or other similar identifiers
NOTE: The information in this category may include the following elements of Sensitive Personal Information: log-in, financial account in combination with any required security or access code, password, or credential allowing access to an account.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we will disclose your PI to our payroll management system suppliers to conduct payroll activities.
Governmental entities, legal service providers. We may disclose your PI in order to comply with the law and in the course of providing our products and services and other business activities of the Company. We may also disclose information if a government agency or investigatory body submits a request.
Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies or other similar identifiers
Governmental entities, legal service providers. We may disclose your PI in order to comply with the law and in the course of providing our products and services and other business activities of the Company. We may also disclose information if a government agency or investigatory body submits a request.
Education or professional information, including veteran status or other similar identifiers
NOTE: The information in this category may include the following elements of Sensitive Personal Information: union membership.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we will disclose your PI to our HRIS management system suppliers for human capital management across our business.
Internet or other electronic network activity – such as browsing history, search history, a consumer’s interaction with an internet website, application, or advertisement
NOTE: The information in this category may include the following elements of Sensitive Personal Information: the contents of mail, email, or text messages, to which the business was not the intended recipient.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we may disclose your PI to our IT security management system suppliers for data protection purposes.
Geolocation data
NOTE: The information in this category may include the following elements of Sensitive Personal Information: precise geolocation.
Third parties who perform services on our behalf or manage systems on our behalf. For example, we may disclose your PI to our IT security management system suppliers for data protection purposes.
Audio, electronic, visual or similar information.
N/A
Biometric Information
NOTE: Biometric information is considered an element of Sensitive Personal Information.
N/A
Inferences drawn from personal information – such as individual profiles, preferences, characteristics, behaviors or other similar identifiers
NOTE: The information in this category may include the following elements of Sensitive Personal Information: racial or ethnic origin, religious or philosophical beliefs, union membership, health information.
N/A
8. Security
We take precautions to protect data and information under our control from misuse, loss or alteration. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your Personal Information.
However, no system for safeguarding personal or other information is 100% secure and, although we have taken steps to protect your Personal Information from being intercepted, accessed, used or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with Personal Information.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to be responsible for safeguarding any password, security questions and answers, and other authentication information you may use to access our Site.
9. Links to Third Parties’ Sites and Integrations
We may provide links to websites or resources outside of our Site for your informational purposes only. We may also provide links to third-party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as maps, sending requested information, etc.
You acknowledge and agree we are not responsible for the availability of third-party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of Personal Information that you provide, or that is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.
10. Information on Children
We do not knowingly collect or solicit PI from children under 13 years of age. We are concerned about the safety of children when they use the Internet and will never knowingly request PI from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any PI, the parent or guardian of that child should contact us and ask to have this PI deleted from our files. If we otherwise obtain knowledge that we have PI about a child under 13 in our files, we will delete that information from our existing files so that it is not in retrievable form.
11. Your Choices
You have the right to limit the information you provide us. If you choose not to provide us certain information we request, however, we may be unable to provide you access to certain of our services and/or content.
We may sometimes send you email communications or text messages about our services and content. To opt-out of receiving these communications, please email [insert] indicating your full name and if you would like to opt out of email and/or text communication.
Every newsletter contains a quick and easy unsubscribe link in its footer. When you unsubscribe from a newsletter managed via Mailchimp, your details remain on the list of past recipients to prevent circumstances such as a member of staff accidentally manually re-adding you.
12. Data Retention
We retain your Personal Information for as long as necessary to provide you services, process your application for employment, manage your employment with the Company, etc. and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations, resolve disputes, enforce contracts, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors, such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements.
13. Notice to Site Users Located Outside the U.S.
The Company operates in accordance with the laws of the U.S. When you access our Site from outside the U.S., we may transfer the PI that we collect from you to a location outside of your jurisdiction, including the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Site, you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.
In compliance with the European Union’s (EU) General Data Protection Regulations (GDPR), please find our legal basis for processing below:
In subscribing to our newsletters or contacting us, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.
When applying for employment, you consent to the processing of your data on the legal basis of GDPR 6(1)(f) – Legitimate interests pursued by the controller.
14. Notice to Site Users Located in California
The section concerning the California Consumer Privacy Act (“CCPA Section”) applies solely to individuals who are residents of the State of California (“consumers” or “you”) as required under the California Consumer Privacy Act, as amended (“CCPA”). The following provisions describe our policies and practices regarding the collection, use, and disclosure of Personal Information we obtain about California residents through online (i.e., the Site) and offline channels (e.g., phone and email conversations, when you visit our locations or attend our events, or through our authorized services providers).
Any terms defined within the CCPA have the same meaning when utilized within this CCPA Section. All other terms shall have the meaning set forth in the Policy or Terms of Use as applicable. The other provisions of the Policy continue to apply except as modified in this CCPA Section. Please read this section carefully before using the Site or otherwise submitting information to us. By accessing or visiting the Site, or submitting Personal Information to us, you indicate your understanding that the collection, use, and sharing of your information is subject to the Policy, terms of this section and our Terms and Conditions.
Selling and Sharing Personal Information We do not sell or share Personal Information of California residents, nor do we have actual knowledge that we have sold or shared the Personal Information of minors under the age of 16.
Use and Disclosure of Sensitive Personal Information We do not use or disclose your Sensitive Personal Information for purposes that, with limited exceptions, are not necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, to perform the services set forth in paragraphs (2), (4), (5), and (8) of subdivision (e) of Section 1798.140, or as authorized by regulations adopted pursuant to subparagraph (C) of paragraph (19) of subdivision (a) of Section 1798.185.
Consumer Rights California residents have the following rights with respect to the Personal Information we collect about them. Exceptions may apply.
Right to Know About Personal Information Collected or Disclosed The Policy discloses our current practices as they relate to how we collect, use and disclose Personal Information. As a California resident, you have the right to request that we disclose additional information as it relates to our data collection activities during the preceding 12 months. To the extent applicable, you have the right to know:
the categories of Personal Information we have collected about you
the categories of sources from which we collected the Personal Information
the business or commercial purpose for collecting, selling, or sharing Personal Information, if applicable
the categories of Personal Information we sold or disclosed for a business purpose
the categories of third parties to whom we sold or disclosed Personal Information
the specific pieces of Personal Information we have collected about you
Upon receipt of a verifiable consumer request and as required by the CCPA, we will provide a response to your requests. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. With respect to Personal Information collected on and after January 1, 2022, and to the extent expressly required by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not require a disproportionate effort by us.
Right to Delete You have the right to request that we delete Personal Information we collected or maintain about you, subject to certain exceptions. Upon receipt of a verifiable request, we will let you know what, if any, Personal Information we can delete from our records and will direct any service providers, contractors and third parties to whom we disclosed your Personal Information, to delete your Personal Information.
We are not required to comply with deletion requests if we, or our service providers, contractors, or third parties need the subject information in order to:
Complete the transaction for which the Personal Information was collected, provide a good or service requested by you, or reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform a contract between the Company and you.
Help to ensure security and integrity to the extent the use of the consumer's Personal Information is reasonably necessary and proportionate for those purposes.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research that confirms or adheres to all other applicable ethics and privacy laws, when the Company's deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if you have provided informed consent.
Comply with a legal obligation.
Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will provide a response to such requests.
Right to Request Correction You have the right, subject to certain limitations, to request that we correct any inaccurate Personal Information we maintain about you. Upon receipt of a verifiable consumer request, and as required by the CCPA, we will take appropriate steps to respond to your request.
Right to Non-Discrimination for the Exercise of Privacy Rights We will not discriminate against you for exercising any of your rights under the CCPA. This includes but is not limited to: (A) denying you goods or services; (B) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (C) providing you with a different level or quality of goods or services; or (D) suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Employees, applicants, and independent contractors have the right not to be retaliated against for exercising any of their rights under the CCPA.
Submitting Consumer Rights Requests: How to submit. To submit a California consumer rights request, please contact us by calling our Compliance Department at (312) 638-8531 or contact us at dpo@invenergy.com.
Verifiable Requests We reserve the right to only respond to verifiable consumer requests to Know, Delete, or Correct. A verifiable consumer request is one made by any individual who is:
the consumer who is the subject of the request,
a consumer on behalf of the consumer’s minor child, or
the authorized agent of the consumer.
To verify your identity, we may ask you to verify Personal Information we already have on file for you. If we cannot verify your identity from the information we have on file, we may request additional information which we will only use to verify your identity, and for security or fraud-prevention purposes. Making a verifiable consumer request does not require you to create an account with us. Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond.
Authorized Agents You may authorize a natural person or a business (the Agent) to submit a request on your behalf. The Agent must provide signed permission to submit the request, and you must either (i) verify your own identity with the business or (ii) directly confirm with us that you provide permission to the Agent. These steps are not required when you have provided the authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465. We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.
We may not be able to respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Our response We will endeavor to respond to a verifiable consumer request within forty-five (45) calendar days of receipt, but we may require an extension of up to forty-five (45) additional calendar days to respond and we will notify you of the need for the extension.
We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. With respect to Personal Information collected on and after January 1, 2022, and to the extent expressly permitted by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not be impossible or require a disproportionate effort by us. The response we provide will also explain the reasons we cannot comply with a request, if applicable. To the extent permitted by the CCPA, we will respond to no more than two requests during any 12-month period.
Fees We reserve the right to charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will attempt to notify you as to why we made that decision and provide a cost estimate before completing your request.
15. How to Contact Us
If you have any questions, concerns, or complaints regarding our compliance with our Privacy Policy and data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws.